Systems I've built
A working sample of the operational software built for one customer success team. The flagship systems are the most substantial builds: where an outcome was measured it is shown and traceable to a logged figure, and the rest describe the capability that shipped. A second set runs in daily use but has no published measured figure yet, and none is shown for those.
Flagship systems
The most substantial builds. Where an outcome was measured, the figure is shown and traces to a logged measurement; the others describe the capability that shipped, with no measurement implied.
Customer success command center
A live dashboard for tracking customer health, at risk flags, renewals, and team workload in one place, replacing scattered spreadsheets.
Market intelligence pipeline
An automated research pipeline that collects public market data on a schedule, scores it for growth signal, and hands back a ranked opportunity report, no manual pull required.
AI visibility audit (AEO / GEO)
A structured, multistage audit of how well a site is positioned to be found, trusted, and quoted by AI answer engines, run on this very site: it found the machine readable gaps and shipped the fixes.
Email drafting with voice calibration
Drafts outbound customer emails automatically, then learns from a person's edits so the drafts converge on their actual writing voice over time.
Editing effort per batch fell toward zero across six calibration rounds as the drafts learned the writer's voice.
Value / ROI engine
An internal accounting layer that credits the customer success system with the revenue it actually retains, so the team's impact is a number, not a narrative.
Price history tracker
Built for a small coffee roaster whose supplier sends a new price sheet every couple of weeks, each one a standalone spreadsheet with no memory of the last one. Stitches every sheet into one running, item level price history that updates itself.
Data entry / form fill automation
Automates a repetitive multifield data entry task that previously required manual copy paste across systems.
Video to documentation pipeline
Takes one monthly walkthrough recording and turns it into a full set of polished, branded release documents automatically.
Workshop
Built and in daily use. These run every day, but none carries a published measured impact figure yet.
AI customer service agent
A chat agent that lives where customers already are (starting with Discord) and runs the whole front line of customer service. It walks new customers through onboarding step by step, answers support questions instantly from a maintained knowledge base, points people to the right channel or resource, and hands off cleanly to a human when a question needs one.
Support hub SOP library
A structured library of standard operating procedures and quick start reference cards, one per support channel, so new team members and customers get consistent answers.
Personal knowledge wiki
A searchable internal wiki that organizes reference material into a browsable, linked knowledge base instead of scattered notes and documents.
Screen recorder app
A lightweight native screen recorder, built as a simpler, faster alternative to general purpose recording tools for quick walkthroughs.
Skill / automation framework
A framework for turning a manual process, once it's been done a few times by hand, into a repeatable, validated automated skill.
See what any of this would look like for your business
Walk me through the manual process that eats the most of your team's week. In a free 30 minute audit I'll tell you honestly whether software can fix it, what I'd build, and what it would cost. No obligation, and every project ships with a measured before/after. I reply to every audit request within two business days.
Request the free audit →