I build AI operations systems that run a business's back office.
Dashboards, automation pipelines, support bots, and documentation systems that replace hours of manual work with software. Every number below is measured, not estimated.
Click around a real system, not a screenshot.
This is a working copy of a customer success command center I built and run in production, loaded with fictional data for a made up company called Brightline Ops. Open it, click through the views, and see exactly what "a single screen for the whole back office" means.
Explore the live demoWhat this means
Money the system kept from walking out the door: it spotted 20 customers who were about to cancel and helped keep them, and each kept customer is worth the average they spend over their lifetime.
What this means
The tool that writes the team's customer emails now finishes in about half the time it used to. This was measured in testing, with live confirmation still in progress.
What this means
A form the team used to fill in by hand now fills itself in a small fraction of the time. This was measured in testing, with live confirmation still in progress.
What this means
One monthly screen recording gets turned into four finished guides automatically, instead of someone writing each one up by hand.
What this means
Every support channel got its own short help card, so customers can find the answer to common questions without waiting on a person.
Customer success command center for a services company
Problem: the customer success team was tracking at risk customers, renewals, onboarding, and email follow ups across scattered spreadsheets and inboxes. There was no single place to see who needed attention, and no way to measure whether the team's work was actually preventing cancellations.
What was built: a command center dashboard covering customer health tracking, an at risk flagging workflow, automated email drafting with a calibrated writing voice, and an internal value/ROI engine that credits the customer success system with the revenue it retains.
Verified outcomes: 33 at risk customers were flagged and tracked to an outcome (20 retained, 5 churned, 8 still open) with $30,321 in retained revenue credited to the workflow, and a companion automation loop cut the run time of the team's email drafting pipeline by 45.9% in measured testing.
Try a live interactive demo of the dashboard (built with fictional data for a made up company, "Brightline Ops"). Read the full case study →
Automated market intelligence pipeline
Problem: spotting where a market is growing, or where a competitive gap is opening up, was a slow, manual, once a quarter research exercise that got inconsistent results and went stale fast.
What was built: a scheduled, four stage pipeline (collection, signal scoring, synthesis, ranked output) that pulls public market data automatically and hands back a ranked opportunity report with no manual pull required.
See a dashboard mockup of the output (illustrative categories and numbers). Read the full case study →
Who this is for
If any of these sound like your week, we should talk.
Service businesses drowning in spreadsheets
Your team tracks customers, renewals, and follow ups across five tabs and three inboxes, and things fall through the cracks weekly.
Subscription businesses fighting churn
You know customers are quietly leaving, but nobody can see who is at risk early enough to save them, or prove what a save is worth.
Teams whose process lives in one person's head
Onboarding, support answers, and monthly routines depend on tribal knowledge, and every new hire or busy week exposes it.
What kinds of systems does Jake Diego build?
Command center dashboards, automation pipelines, support bots and knowledge bases, and documentation/SOP systems. Custom software for the operational side of a growing business, not off the shelf tools bolted together.
Command center dashboards
A single live view of the metrics and workflows a team actually needs, built around how the team works today.
Automation pipelines
Turn a repetitive manual process (data entry, reporting, drafting) into a measured, gated pipeline with a clear before/after.
AI customer service agents
A chat agent that walks new customers through onboarding, answers support questions from a real knowledge base, handles the everyday customer service front line, and hands off to a human the moment something needs one.
Documentation and SOP systems
Turn a walkthrough or a process that lives in one person's head into a repeatable, branded set of step by step process guides (SOPs).
How this is different
A few ways this approach compares to the usual options.
Vs. hiring an agency
No account manager and no markup on a subcontracted developer. You work directly with the person who builds and runs the system.
Vs. off the shelf tools
A bespoke system built around your actual workflow, not a template you have to bend your process to fit.
Vs. a freelancer marketplace hire
Every project ships with a measured before/after baseline, not just a completed ticket. See "How working with me works" below.
Vs. no code automation platforms
You own the full stack, code, data model, and documentation, handed over outright, instead of your workflow staying locked inside a third party platform.
How does a project with Jake Diego work?
A free 30 minute audit, a fixed scope measured build, then you own everything. Every project ships with a before/after measurement. That is the whole point.
Free 30 minute systems audit
You walk me through your most painful manual process. I tell you honestly whether software can fix it, what I would build, and what it would cost. No obligation.
Fixed scope build, measured
I baseline the process before touching it, build the system, and measure the after. You see the exact time or revenue difference, not a vibe.
You own everything
Code, dashboards, and documentation are handed over and yours to keep. I can stay on for improvements, but nothing is held hostage.
Frequently asked questions
Straight answers to the questions that come up before the free audit call.
What is an AI operations system?
An AI operations system is custom software (dashboards, automation pipelines, support bots, and documentation engines) that replaces hours of manual back office work with a measured, repeatable process.
What does Jake Diego build?
Command center dashboards, automation pipelines, support bots and knowledge bases, and documentation and SOP systems for growing service and subscription businesses.
How much does the free systems audit cost?
The 30 minute systems audit is free with no obligation. You walk through your most painful manual process and get an honest answer on whether software can fix it, what would be built, and what it would cost.
Who owns the code and dashboards after a project ships?
The client owns everything. Code, dashboards, and documentation are handed over and kept by the client. Jake can stay on for improvements, but nothing is held hostage.
What happens if something breaks, and who maintains it?
Because you own the code and documentation, any developer can maintain it, and every system ships with documentation covering how it runs. Jake can stay on for fixes and improvements on a simple ongoing arrangement, but you are never locked in and nothing is held hostage.
Are the results on this site real or estimated?
Every number on the site traces to a logged, verified measurement. Anything that is a concept or uses fictional or illustrative data is labeled as such next to the figure.
What problem does the customer success command center solve?
It replaces scattered spreadsheets and inboxes with one screen that shows who needs attention today, and measures whether the team's work is actually preventing cancellations.
Start the conversation
Tell me about the manual process that eats the most of your team's week. I will reply with an honest take on whether it is worth automating. I reply to every audit request within two business days.
Prefer email? pvegasrentals@gmail.com
About me
I'm Jake Diego. I've been an entrepreneur for 10 years, and the throughline the whole time has been simple: results are everything. I run customer operations for a growing online services business and build the systems I wish existed: dashboards, automation pipelines, support bots, and documentation engines. Everything on this site is software I built and actually run, with results I measured before writing about them.
If a number appears on this site, it traces to a logged, verified measurement. If something is a concept or uses fictional data, it says so right next to it. Ten years in, that same results first discipline is what I bring to every client project.
Curious what else I tinker with? Design concepts and a few kids' games live in the Lab →